Refund policy

Return & Refund Policy – Luxivix

At Luxivix, your satisfaction is important to us. We carefully check all products before shipping to ensure quality.

7-Day Return Policy
We offer a 7-day return window from the date of delivery.

To request a return:

1. Contact us within 7 days of receiving your order

2. The product must be unused and in original packaging

3. Order number is required.

Damaged or Wrong Item?
If you receive a damaged, defective, or wrong product:
Contact us within 48 hours of delivery
Share clear photos/video on WhatsApp
We will arrange a replacement or refund.

Non-Returnable Items

1. Used or damaged products.

2. Items without original packaging.

Refund Process                                                                                                          Once your return is approved and inspected, refunds will be processed within 5–7 business days to your original payment method.

Need Help?
📧 Email: luxivix.support@gmail.com
📱 WhatsApp: 7005481407
We’re here to help and ensure a smooth shopping experience.